Privacy Policy

Welcome to the Privacy Policy of the Arabic Article website (“https://mqalla.com”). This website is operated and managed by mqalla Consultancy Limited and/or its affiliates.
Introduction

This Privacy Policy aims to inform you about our policies regarding the collection, use, and disclosure of personal information when you use the website, as well as the choices available to you regarding this information, according to the Privacy Policy. Ensuring the privacy of your use of the website and the information you provide on the website is one of our top priorities.

We use your personal information to provide and improve the services available on the website, and/or to enhance your experience using the website. By using the website, you agree to our collection and use of information in accordance with this policy.

Definitions

For the purposes of this policy, the following terms are defined as follows, unless otherwise stated in the Privacy Policy:

• Personal Information: includes any information relating to a user of the website, whether such information is currently in our possession or may be in our possession in the future.
• Usage Data: refers to data automatically collected and related to the use of the website and/or related to the features of the website itself (e.g., page visit duration).
• Information Controller: refers to the entity that decides, alone or in cooperation with others, the purpose of processing personal information and how it is processed.
• Processors (or Service Providers): refers to any natural or legal person who processes personal information on behalf of the information controller.
• User: refers to any natural person who uses the website’s services and/or has a connection to personal information.

Privacy Policy

1– Collection and Use of Information:

We collect a variety of information for various purposes in order to provide and improve the services available on the website. These purposes include, but are not limited to:

• Email: collected for the purpose of communicating with you and sending updates and notifications related to the services.
• First and Last Name: collected to customize and provide better personalized services and experiences.
• Phone Number: collected to communicate with you via phone if necessary, according to the needs of the services.
• Address, Region, Province, Postal Code, City: collected to provide appropriate services based on your geographic location and customize them according to your specific needs.
• Cookies and Usage Data: automatically collected information about cookies and usage data to improve your experience using the website, analyze website performance, provide customized content, and relevant advertisements.
• Data from Social Networks: If you use your social network accounts to register and create an account on the website, some information may be collected from social networking sites such as Facebook, X platform, and Youtube, to facilitate the registration process, customize services, and provide an integrated experience across multiple platforms.

Please note that this information may not be comprehensive and may vary depending on the website’s privacy policy.

2– Usage Data:

We will collect information about your use of the website when you visit it through your browser or when you use a mobile device. Usage data may include information such as your internet protocol address, device address, browser type, browser version, pages you visit on the website, timing and date of your visits to these pages, the time you spend on those pages, device identifiers, and other diagnostic data. When you use a mobile device to access the website.

We may also collect information such as the type of mobile device you use, the unique phone identifier of your mobile device, your mobile device’s internet address and protocol, the internet browser type used on the mobile device, device identifiers, and other diagnostic data.

3– Geolocation Data:

We may use and store information about your location if you allow us to do so, and we use this data to provide location-related features of our service and to improve and customize the service accordingly. You can enable or disable geolocation services at any time when using the service through your device settings.

4– Cookies and Tracking Data:

We use cookies and similar tracking technologies to track your activity on the website and store certain information.

Cookies are files that contain small amounts of data and may include unique and unidentified identifiers. They are sent to your browser by the website and stored on your device. Other tracking technologies, such as beacons, tags, and scripts, are used to collect and track information, develop and analyze services.

You can set your browser to refuse cookies or to indicate when cookies are being sent. If you reject cookies, you may not be able to access certain features or parts of the website. You can adjust the privacy settings in your browser to determine how cookies are handled and whether they are accepted or rejected.

Examples of cookies we may use:

• Session cookies: Used to operate the service and track individual user sessions.
• Preference cookies: Used to remember user preferences and different settings on the website.
• Security cookies: Used for security purposes, such as user authentication and protecting sensitive information.
• Advertising cookies: Used to deliver targeted advertisements and analyze user behavior to improve advertising experience.

5– Use of Data:

We use the collected data for various purposes, including but not limited to:

• Using the collected data to provide our services and ensure a smooth and efficient user experience.
• Using the collected data to notify you of any changes in our services and ensure you are aware of the latest developments.
• Using the collected data to enable you to participate in interactive features of our service and meet your needs and preferences.
• Using the collected data to provide exceptional customer support, respond to your inquiries, and assist you in case of any issues.
• Using the collected data to analyze and derive valuable insights to develop our services, improve user experience, and enhance website performance.
• Using the collected data to monitor the usage of our services and the website, ensuring their safety and protection against any risks or technical problems.
• Using the collected data to detect and address technical issues and provide effective solutions to improve service performance and the website.
• Using the collected data to provide you with news, special offers, and general information about related products, services, and events unless you opt out of receiving such information.

6– Legal Basis for Data Processing under the General Data Protection Regulation (GDPR):

If you are in the European Economic Area (EEA), the legal basis for the website’s collection and use of personal information depends on the personal information we collect and the context in which it is collected.

We may process your personal information for any of the following reasons:

• We need to contact you.
• To comply with the law.
• You have given us permission to do so.
• For the purposes of payment operations.
• If the processing is in our legitimate interests and does not override your rights.

Please contact us if you would like to know what personal information we hold about you. And if you would like us to delete this information from our systems, please click here.

You have the following data protection rights:

• You have the right to access, update or delete personal information we hold about you at any time. You can do this directly through your account settings, and if you need assistance, please contact us.
• You have the right to correct any inaccurate or incomplete personal information.
• You have the right to object to the processing of your personal information.
• You have the right to request the restriction of the processing of your personal information.
• You have the right to receive a copy of the information we hold about you in a structured, machine-readable format and in accordance with commonly used standards.
• You have the right to withdraw consent you have provided at any time.

We may ask you to verify your identity before responding to any requests related to personal information. This is to ensure the protection of your personal data and prevent unauthorized access to it. Specific instructions on how to verify your identity and the acceptable documents for that will be provided. We appreciate your understanding of our need to follow identity verification procedures to ensure security and protection for everyone.

You have the right to lodge a complaint with a data protection authority regarding our collection and use of your personal information. For more information, please contact your local data protection authority in the EEA region.

7– Retention of Information:

• We retain your personal information only for the period necessary to fulfill the purposes outlined in the privacy policy and in accordance with our legal obligations (for example, if we are legally required to retain your data) and to resolve disputes and enforce our legal agreements and policies.
• We retain usage data for internal analytical purposes.

In general, usage data is retained for a shorter period, unless the data is used to enhance security and improve the functionality of our services and/or the website, or in cases where we are legally obligated to retain such data for a longer period.

8– Data Transfers:

Your information, including personal information, may be transferred to and stored on computers located outside of your geographic region or any other governmental entity that has different data protection laws than your jurisdiction and governing authority.

By agreeing to this privacy policy and providing information, you consent to the transfer of your data to any other country where any of our subsidiaries or affiliates are located.

We take all reasonable steps to ensure that your data is treated securely and in accordance with this privacy policy, and that your personal information is not transferred to any organization or country unless there are adequate controls, including the protection of your data and other personal information.

9– Disclosure as a legal requirement:

In some cases, it may be necessary for us to disclose your personal information if requested by legal authorities or in accordance with applicable law (for example, a court order or government agencies).

We may disclose your personal information in good faith if it is necessary to:

• Comply with legal obligations.
• Protect our rights and the rights of our subsidiaries and/or partners and defend them.
• Prevent any unlawful behavior related to the website.
• Protect the personal security of website users and/or the public.
• Protect against legal liability.

10– Data security:

We appreciate your concern for the security of your personal data. Although we take reasonable technical and security measures to protect your information, it should be noted that online transfers and storage are not 100% secure.

We strive to use standard security measures to protect your personal information, but we cannot guarantee absolute security. Some events may occur beyond our control and cannot be prevented simply by intentional or negligent behavior on our part.

We also advise you to take necessary precautions to protect your personal information, such as using strong passwords and avoiding sharing your personal information with untrusted parties. It is also recommended to regularly update your security software and applications.

11– Advertisements:

We may need to rely on third-party service providers to display advertisements to you in order to support and maintain the services and/or the website.

Some of the third parties we may deal with include:

• Google AdSense DoubleClick Cookie
• AdMob by Google

12– Behavioral remarketing:

After visiting our website, we use behavioral remarketing services to advertise on third-party websites. We and the third parties use cookies to inform you, enhance your experience, and provide advertisements based on your previous visits to our website. The third parties may include, but are not limited to: [mention specific third parties].

• Google Ads.
• Twitter.
• Facebook.

13– Service providers:

We may rely on third-party service providers, whether companies or individuals, to facilitate and provide our services on our behalf, as well as to provide services related to our services and help us analyze how our services are used.

Service providers will only have access to your personal information to perform their tasks on our behalf, and they will be committed not to disclose or use it for other purposes.

14– Payments:

If we provide paid products or services through the website, we may use third-party services for payment processing, such as payment processors.

We do not store or collect your payment card information, as the information related to it is provided directly to the third party, and it is used in accordance with its privacy policy.

15– Links to other websites:

The website may contain links to other websites that are not operated by our company. We recommend reviewing the privacy policies of each website you visit.

We are not responsible for the content, privacy policies, or practices of third-party websites and their services, and we cannot control them.

16– Privacy policy amendments:

We may update the privacy policy from time to time without prior notice.

We recommend that you regularly read and review the privacy policy. Any changes to the privacy policy will be effective from the date of publication on the website.

17– Contact us:

Please contact us if you have any inquiries regarding the privacy policy via email: [email protected]. We will be happy to guide you and answer any questions you may have.